Perry’s troubles started in May 2009, when Capital One began trying to collect an alleged credit-card debt from her, according to the suit. The company not only called her at home and at work repeatedly, it also called her family and co-workers, the suit said.
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Capital One first demanded Perry pay $3,845 for purchases on a credit card. Perry disputed the debt and turned the letter over to her family lawyer, who wrote Capital One to cease and desist contacting Perry directly. Disregarding the letter, Capital One allegedly stepped up collection efforts, placing more calls to Perry and claiming that it was doing so because the lawyer did not make a substantial settlement offer to resolve the account. Telephone calls were made to her home and workplace, where she alleges, her employer does not allow personal calls.